Effective Date: [2025/05/25]
Last Updated: [2025/05/25]
At Tamrah, we are committed to providing the highest quality dates and natural products. Your satisfaction is our top priority. Given the perishable nature of our products, we have established a clear return and exchange policy to protect consumer rights and ensure service quality.
Returns are only accepted in the following cases:
The product arrives damaged or expired.
The customer receives a wrong item that differs from the original order.
There is a major defect in the product or packaging that affects its validity.
The return request must be submitted within 24 hours of receiving the order by contacting us via:
Email: [email protected]
Customer Service: +966507406015
The request must include:
A clear photo of the product.
The order number.
A description of the issue or reason for the request.
Once the request is reviewed and approved:
We will arrange the return of the product (if necessary).
A full refund will be issued to the original payment method within 5 to 10 business days.
Products will only be exchanged in the following cases:
The product is damaged or incorrect.
The product was delivered and does not match the specifications listed in the order.
If the same product is available, it will be resent free of charge.
If not available, the customer will be offered a similar product or a full refund, based on their preference.
The package has been opened or partially used.
The product was damaged due to improper storage or handling by the customer.
More than 24 hours have passed since receiving the product without a complaint.
Customized products at the customer's request (such as personalized gifts or special packaging).
We recommend checking your order immediately upon receipt.
We ensure secure packaging and prompt delivery, but in case of any issue, we are committed to resolving it promptly.
This policy does not affect your rights as a consumer under the Saudi E-Commerce Law.
